In my previous post I wrote about the first section of Tony Hsieh’s book where Tony discusses discovering his true happiness and passions. I began the second section today, and while I haven’t finished it yet, I had to write about the period during which Zappos was struggling to make any profit. They had sales, they had employees, offices, a warehouse, and a real growing business model, but they still weren’t making any profit.
Tony was only working for $25/year full time at Zappos. He had invested millions from the investment fund, Venture Frogs, that he’d started, to the point that there was no money left. He then began to invest money from his own personal funds but that began to run out. They had to layoff some employees and significantly cut the salaries of the others, but in order to make that work and still keep the employees, Tony put them up in his own loft without charging rent. He also began selling off the property he had purchased as an investment in order to put that money into Zappos and keep it going. He even listed his favorite loft at less than market value, and then dropped it by 40% in order to quickly turn it around, get the cash and keep Zappos going.
VC’s said it was a bad investment; naysayers said people won’t buy shoes online. The business plan, should someone have ever bothered to put one together, would not have indicated any of this was a good decision. But Tony believed in the idea, he believed in the team, and he believed in himself and he was willing to risk everything for his passion of building something. In the end, he decided to liquidate everything he had and have a “fire sale” in order to raise the final round of money to keep hope alive.
We all know how it worked out in the end, though I can’t wait to read more and learn how. This book will teach you lessons in commitment and following your dreams, as well as motivate you, so I highly recommend it…again. And don’t forget, leave a comment on this post or the last one, or the next one, for an opportunity to win your own copy.
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7 Responses to Delivering Happiness: Now this is real passion
Bob White
June 9th, 2010 at 12:35 pm
Now that’s commitment!
It makes me wonder how many times a company loses out because of an overly incautious strategy.
Amber Weinberg
June 9th, 2010 at 4:02 pm
Hmm, I read about his story in this month’s Inc magazine (or was it Entrep? I always get them mixed up). I kind of agree with 37signals in that you’re not a business until you make money and that you shouldn’t take VC money…it’s interesting to me that every preoverbial business book uses Zappos as “the business of all businesses” and talks about how awesome they are – yet when I read in Inc that they’ve never made a profit – I was speechless, how can they be a business if they’re not profiting? Perhaps my small business mentality doesn’t scale up to their level, but I just don’t see what their hype is. Yes, they treat their employees awesome – but if you’re not making a money you’re not a business….twitter is not a business, facebook is a struggling one….why is it that we place so much emphasis on these type of companies?
Anyways, didn’t mean to rant or rain on Zappo’s parade.
I’d like to read his book though (I’m sure I missed something from the article)
Brian
June 9th, 2010 at 4:27 pm
I don’t think 37 signals means you aren’t valid until you make money. They themselves didn’t make any money with their first products for the first year. The difference is that 37 signals believes in bootstrapping your start up, as do I. And technically, that’s exactly what Tony did. Thought he pulled the money from an investment firm, it was his own investment firm founded with his own money. When you get a chance to read the book, you’ll see that first few years of running Zappos were handled as a perfect example of both what doesn’t work (their initial attempt and against what 37 signals says) and then being a lean startup, fitting in exactly with what 37 signals recommends.
I think you can be a business before you start making money, so long as that is your goal. 37 signals is against sites that have no business model and no source of revenue from day one. Zappos had this, they just had a lot of work to do to build a successful business, as do all startups. Zappos is very unlike Facebook and Twitter who have run this entire time with funding. Zappos never had that.
Mike
June 9th, 2010 at 4:41 pm
Great post – its very inspirational. He must have seen something in his idea to cause him to risk all – or was is sheer desperation? They say genius borders on insanity…
Brian
June 9th, 2010 at 5:13 pm
Thanks Mike. I think it was confidence in himself and his team, and seeing that the customers they had were happy and were using the service, they just needed more time to tune their processes, carry better products, figure out a way to get around the drop-ship limitation. It takes time for any startup to do this, but unlike a lot of Internet-based businesses, Zappos was much more like a brick and mortar, as far as the backend processing and the inventory needed. So expenses were high.
I do think that often times following our passions look like insanity to others, which is why I’m not a believer in trusting the paper (ie. business plans).
Amber Weinberg
June 14th, 2010 at 3:07 pm
Hmm I’d like to read their story then
Jeremy Lim
June 17th, 2010 at 1:19 pm
Most people stop three feet from gold. In Tony’s case, more like three miles – but boy did he find it.
Social ties are everything. I’m so glad that when the naysayers come knocking, we can point to Tony and say, “See that love? Look at what he’s done. That’s success. That’s -happiness-.”
I can’t wait to get there.